Shipping Policy
At Fahrsuron, we prioritize delivering a seamless and reliable shipping experience for our customers who purchase SurRon electric bikes. Our goal is to ensure that every order reaches its destination quickly and securely, minimizing hassle and maximizing satisfaction. We understand that waiting for your electric bike can be exciting, and we are committed to making the process as smooth as possible.
Orders are processed within one business days after payment confirmation. During this time, our fulfillment team carefully prepares each item, ensuring it meets our quality standards before shipment. Once processing is complete, customers receive an email with tracking information, allowing them to monitor the progress of their delivery.
Shipping methods vary depending on the selected option at checkout.
Standard shipping typically takes five to seven business days
express shipping ensures faster delivery within two to four business days.
For international orders, depending on customs clearance and local regulations. We work closely with reputable carriers to offer secure and efficient shipping services.
Shipping costs are calculated based on the destination, package weight, and selected shipping method. Fahrsuron provides free shipping on orders exceeding a specified amount within certain regions, allowing customers to enjoy cost-effective purchases. International shipping costs may vary, and any applicable customs duties or taxes are the buyer’s responsibility.
Tracking is an essential part of our shipping process. Once an order is shipped, customers receive a tracking number via email. This enables them to follow their shipment in real time and stay informed about estimated delivery times. If any issues arise with tracking, our customer service team is available to assist and provide updates.
Some shipping restrictions apply to ensure smooth deliveries. Fahrsuron does not ship to P.O. Boxes or APO/FPO addresses due to carrier limitations. International shipments may be subject to additional customs processing, which can affect delivery timelines. We advise customers to check their country’s regulations before placing an order to prevent unexpected delays.
Lost or damaged shipments are rare but can occur due to unforeseen circumstances. If an order is damaged upon arrival, customers should take clear photos of the packaging and affected item and report the issue to our support team within forty-eight hours. In cases of lost shipments, Fahrsuron will communicate with the carrier to locate the package and provide necessary assistance. Depending on the situation, replacements or refunds may be arranged to ensure customer satisfaction.
Our return and exchange policy is designed to protect customers while maintaining the quality of our products. If an item needs to be returned or exchanged, customers must refer to our return policy for eligibility criteria. Returned items should be in their original packaging with all included accessories. Our support team will review each request and provide solutions accordingly.
For any inquiries regarding shipping, customers can reach out via email at fahrsuron@gmail.com or admin@fahrsuron.com. We strive to offer responsive and helpful customer support to address concerns and provide necessary information about orders and deliveries.
At Fahrsuron, we value our customers and aim to create a stress-free shopping experience. Whether ordering locally or internationally, we ensure transparency in our shipping process, allowing customers to shop with confidence. By choosing Fahrsuron, customers benefit from efficient logistics, trusted carriers, and dedicated support.
This shipping policy outlines every detail necessary for an informed purchasing experience. It reassures customers of our commitment to quality and reliable delivery services. We look forward to serving our customers and delivering high-performance SurRon electric bikes straight to their doorstep.